O AND O SYSTEMS GOLD PLAN
Installation of remote service agent
- Internet support appointment self-scheduling option
- Customer determined support medium (voice or chat)
- "Next Available" access to Supplier's professional support advisors and customer service representatives
Backup software and service
- Remote backup and file restore with unlimited storage
- Set and Forget Data Backup: automatically finds and backs-up all your data files, including photos, documents, music, and emails
- Restore deleted or lost files at the click of a mouse! Your data is stored safely at a secure remote backup center for retrieval anytime
Technical Support
- PC Hardware
- Operating Systems
- Software applications
- PC peripheral devices (unlimited number of devices)
- Wireless network support including help with setup, troubleshooting, and lock-down
- Ongoing PC performance tune-ups
- Software installation and removal
- Virus and spyware removal
- Application usage training
On-site technician dispatch scheduling (per incident/ additional fee applies)
Supplier triage of transport related issues with transfer to O and O Systems for second tier support
Complete PC Tune-Up with your first service call (that's a $139.95 value!)
O AND O SYSTEMS SILVER PLAN
The Silver service package from O and O Systems provides a complete, unlimited technical support solution for small and medium businesses. It includes all of the support items in the Bronze Service Package, as well as wireless network support, PC performance tune-up, software installation and removal, and virus/spyware removal.
Installation of remote support agent
- Internet support appointment self-scheduling option
- Customer determined support medium (voice or chat)
- "Next Available" access to Supplier's professional support advisors and customer service representatives
Technical Support
- PC Hardware
- Operating Systems
- Software applications
- PC peripheral devices (unlimited number of devices)
- Wireless network support including help with setup, troubleshooting, and lock-down
- PC performance tune-up
- Software installation and removal
- Virus and spyware removal
- Application usage training
On-site technician dispatch scheduling (per incident/ additional fee applies)
Supplier triage of transport related issues with transfer to O and O Systems for second tier support
Complete PC Tune-Up with your first service call (that's a $139.95 value!)
O AND O SYSTEMS BRONZE PLAN
Installation of remote support agent
- On-board system diagnostic evaluation/recommendations report
- Internet support appointment self-scheduling option
- Customer determined support medium (voice or chat)
- "Next Available" access to Supplier's professional support advisors and customer service representatives
Technical Support
- PC Hardware
- Operating Systems
- Software applications
- PC peripheral devices (up to 2 devices)
On-site technician dispatch scheduling (per incident/additional fee applies)
Supplier triage of transport related issues with transfer to O and O Systems for second tier support
Complete PC Tune-Up with your first service call (that's a $139.95 value!)